Ghostwritten for Brenda Castellano, executive vice president of National General. This was written to give independent agents and brokers information about the accomplishments of National General in the previous year. The goal is to show that National General expanded operations and give agents and brokers the possibility to become more profitable by writing business with the company.

 

Copy Below:

Dear Agents and Brokers,

2015 was another exciting year of success and growth for National General. Through technological innovation, expanded product offerings, and key acquisitions, we maintained our commitment to independent agents and brokers by adding additional value to our products and services. We are proudly carrying this momentum of innovation and growth into 2016, so I wanted to take a moment to tell you some of what we accomplished last year that made it even easier to do business with us.

System enhancements and upgrades

In 2015, we unveiled a variety of system enhancements and upgrades which make it even easier for agents and brokers to do business with National General. We improved the response time of our system, made click-to-chat customer service available to everyone and we gave customers the ability to digitally sign documents with our eSignature functionality. To improve customer retention, we introduced customer text alerts and the option to have critical reports delivered directly to agent/broker email inboxes. We also introduced a mobile friendly policy service platform so we’re more accessible to customers.

Expanded product portfolio

We launched many new products last year, expanding our fast-growing commercial auto product while introducing a Value personal auto product in addition to homeowners products in select states. Stay tuned in 2016 for the launch and expansion of more products.

A new way to get rewarded

In 2015, we launched our new loyalty incentive program, NatGen Rewards, to agents and brokers in select states. This program awards points to agents, brokers and owners which they can redeem for valuable rewards. We have received positive feedback from those already enrolled in the new program. We are looking forward to offering NatGen Rewards to a wider audience in 2016.

Strategic Acquisitions

In a sign of our continued financial strength and stability, we closed on the acquisitions of multiple complementary companies last year. These strategic acquisitions further diversify our portfolio. This trend of growth continues into 2016 with the news of our agreement to acquire two property and casualty underwriters – Century-National Insurance Company, based in California, and Standard Mutual Insurance, based in Illinois. Through organic growth and acquisitions, we continue to build National General into a world-class organization.

We had a lot to be proud of in 2015, but we hope 2016 will be an even bigger year for National General and our independent agent and broker partners. We remain focused on becoming your carrier of choice and would love to know how we can help you succeed. Thank you for an incredible year and we look forward to sharing a very prosperous 2016.

Sincerely,

Brenda Castellano

Executive Vice President,

National General Insurance